Complaints
How to raise a complaint about a ChronoBid auction or service.
How to write to us
Email complaints@chronobid.com.au with your full name, account email, lot number if relevant, and a clear description of what went wrong.
Attach invoices, photos, or shipping records when they help.
What happens next
We aim to acknowledge complaints within two business days and then work toward a written resolution.
Operating hours: Weekdays 9am-5pm AEST. Email complaints@chronobid.com.au for complaint handling.
Other paths
Buyer Protection explains authenticity and delivery dispute steps for winning bidders.
Australian Consumer Law rights may still apply. ChronoBid does not replace advice from a qualified adviser.